If you're like most home or business owners in Columbia, SC, you rely on your water heater on a regular basis. So if your water heater starts to break down or stops working efficiently, it's time to call in the professionals to get it fixed in a hurry. And that's precisely where we come in. We offer timely, accurate water heater repair services designed to take a load off your mind.
Protect Your Investment
When your water heater needs repairs, choosing the right plumbing contractor can make all the difference. At Mack Heating & Cooling, we're well-versed in water heater repairs. When you call on us, we'll take the time to diagnose the problem with your heater and implement a reliable fix. And if we determine that your water heater is beyond repair or that it simply doesn't pay to fix it, we'll walk you through your options for finding a replacement.
Remember, water heaters don't come cheap, so when yours needs to be serviced, it's best to call in a seasoned professional. To schedule an estimate or appointment for dependable water heater repair work, call Mack Heating & Cooling today.
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Awesome experience! Very professional and provided great customer service. Took their time and went above and beyond installed 2 new thermostats, and helped with other issues we were having at our office.
Friendly, knowledgeable, and highly recommend.
- Angelina Bilbao. 1/13/2020
always pleased with quality service
- s shull. 1/5/2020
Honest and knowledgeable.
- John Cross. 0/29/2020
Great experience. Was offered (and used) 2 window units during the switch out, thought i would have to buy them myself. Were on time, job done within time frame given. Didn't leave a mess behind, and even replaced hinge on my crawl space door when i didn't ask. They filed for the warranty which was also a plus. Over all: Great!! c mayson
- cathryn mayson. 9/4/2019
Really professional family owned business. I highly recommend for repairs, replacements and, please, sign up for annual service..much better than other local places offer.
- Mark Davis. 7/18/2019
Awesome company & very professional! They did an outstanding job for us! 5 + stars!!
- Scott Sanders. 5/25/2019
Removed and Replaced existing unit. Delivered as promised with an excellent installation, clean up, and post installation follow up. Highly recommend.
- Darrin kahl. 4/7/2019
Great customer service and install. Everyone was very friendly and good to work with on our big AC/duct work project.
- Sierra Hylton. 4/2/2019
Kenny Ouzts is an excellent service tecnician. His attention to detail is outstanding. He also has an excellent personality and people skills. I have recommended Mack Heating and Cooling and will continue to do so for anyone looking for HVAC SERVICE .😊
- Norman Day. 2/11/2019
I just had them replace a unit in my building. They were extremely friendly, knowledgeable and highly experienced. I couldn't be happier with how smoothly it went! Would definitely recommend them.
- Sruly Epstein. 1/4/2019
We first called Mack Heating and Cooling in 2016 to resolve some HVAC issues on our newly constructed home in West Columbia, and we continue to use their annual maintenance services. Kenny and team have provided duct work repair, dehumidifier warranty repair, Honeywell thermostat installation and drain line reconfiguration to improve the efficiency of our HVAC system and our sealed crawlspace. We appreciate the professional and knowledgeable service from their technicians and their front office team. We highly recommend them.
- D B. 0/15/2019
Always professional service and fixed right the 1st time! 100%% recommend Mack's!
- Richard Kay. 11/25/2018
They are always professional and do amazing work!! So thankful I called them for our maintenance package and for our heater repair! Would recommend them to anyone! The technicians are so very nice and the office staff is amazing to work with! Thank you!!!
- Tonya Dimery. 10/15/2018
This is the second time I called mack heating and air. Both times, Kenny came out and he is outstanding!! He is very honest and informative!! When I call, they are very quick to respond. They even provided us with window units to use until our unit will be fixed (delay due to hurricane). I strongly recommend this company when having heating and air troubles!!!!!
- Leilani W. 8/13/2018
My grandfather was very pleased with the service he received. He text me during the process and stated “these guys are air conditioning professionals and he is very happy”. They did a great job keeping him informed on what was going on and made sure he stayed comfortable during the time the unit was turned off. Unfortunately, I do not know the names of the techs that were out but THANK YOU! It’s not easy pleasing my grandfather and you guys did an excellent job!!!
- Nicole Carlson. 7/22/2018
We quoted multiple companies to replace one system and re-duct the second system. Mack Heating and Air was the most budget friendly and work was completed very professionally on budget and on schedule.
Other companies all tried to upsell quotes with unnecessary costly upgrades, Mack's quote was best equipment and options for my application.
- Robert Stewart. 6/27/2018
Fixed our issues caused by another LARGE Columbia based contractor at reasonable cost.
- Charlie Genova. 4/7/2018
We made appointments for Mack Heating & Cooling to service units at both our our homes. We were surprised that they were willing to service units that were 50 miles apart. We were very pleased with the thorough check of our units including recommendations received to maintain them. We need our entire HVAC system replaced in one of the homes and definitely plan on letting these folks do the job! Professional and highly recommended.
- Latwanna . 2/20/2018
Within the past 6 months we started using Mack for our heating and AC needs. They have been very prompt and professional every step of the way. In late 2017, they had to replace one of our units and they did a great job from start to finish in making this a seamless, painless process for us. We're glad that we started using Mack for our heating and AC needs.
- bob cleary. 2/18/2018
prompt response, professional yet personal.
- Smythe Rich. 2/13/2018
Had an excellent experience with Mack Heating and Cooling starting with Kenny coming out to give us a quote. He was very prompt, professional and knowledgeable. He came across as honest and trustworthy, didn't try to push the most expensive product or service, just gave us advice and treated us with respect. We called Thursday to hire their service and they came out Friday and had the whole thing done in just a few hours. All the technicians were professional and friendly. Their price was fair and the whole thing was convenient and hassle free. So far the new unit seems to be working well, we haven't had any extreme heat yet but I feel confident with the guarantees the company offers. I would highly recommend this company!
- Celeste Harrop. 2/12/2018
The technician was knowledgeable, informative, professional, answered all my questions, and didn't try to sell me on anything I didn't need. He was quick to identify the issue and they were quick to order the parts and get them installed. He pointed out and fixed issues the other company caused without extra charge (like wires not being hooked up correctly) The people from the previous company I dealt with were crooks. I will continue to do business with Mack as long as they continue to provide this level of service.
- Christopher Kooy. 11/13/2017
We love the service and the confidence we have in Mack. They come and go from our home discretely and the service agreement is wonderful! Call Mack Heating and Air for all your heating and cooling and you to will be glad you did!
- Pat Hargrett. 7/17/2017
Went in to Mack Heating and Air on a whim years ago while on the way to get a capacitor from a supplier downtown. They had the part I needed and at the same price. I started using them on my rental properties, and have now started using them at my home. They have always been on time, no up sales and several options if they are available. Getting ready to replace an older R-22 unit out soon, and will definitely be using them.Thanks for the great and reliable service.
- Stephen Jones. 7/17/2017
Amazing service by Salvatore! He was friendly and fast. Also, came same day, which was a life saver in this heat! Prices are also the best out of the few places we called. Would definitely recommend!
- Erika Watkins. 7/7/2017
Mack Htg is very reliable and friendly. they do spring and fall checks on my units and I have found them reliable and thorough. I would recommend them highly.
- Steve Watchinski. 3/19/2017
Mack Heating & Cooling have been taking care of our needs for about 3 years, and we are completely satisfied with their responsiveness and Service. Thank You.
- Donald Kenyon. 2/30/2017
Mack Heating and Cooling has been servicing our equipment since new It will be 6years when they come back for winter startup/service ,Always on time ,very knowledgeable friendly very courteous ,which is so very hard to find. Great Prices,have never needed in emergency but it is very comforting to know they are only a call away and right up the street I did industrial work like this for 35 years so i know i picked a winner this time
- Martin Brefeld. 1/16/2017
These guys did an outstanding job installing my new HVAC I purchased from them. Very happy and will continue to do business with.
- Brian Allen. 1/3/2017
I highly recommend Mack Heating & Cooling. Very professional and very courteous. They have done work for me several times and a good job each time. After the flood of 2015 they came to my recue and I really appreciated all help that they gave me in my time of need. To them I say, Thank you so very much.
- JW Pearson. 10/25/2016
I highly recommend this company. They do excellent work and come when they said they will. Very professional. Have done business with them a long time and they are reputable.
- Peggy Ardis. 10/3/2016
Came sooner than expected, did a professional job and explained what was needed to get the old unit back into running condition. Old house renovation means surprises; its good to have tradespeople who can show you what may need done later and take care of what should be done now. The regular service plan is a good deal. Highly recommended.
- Kenneth Erickson. 8/21/2016
Nothing but good things to say about the service I recieved. I called on a Sat. evening & they came at 10 the next morning & on a holiday weekend in the hottest part of summer. The technician was on time, friendly & knowledgable. Didn't overcharge for the simple maintenance needed even though it wouldn't necessarily be unreasonable to charge more for weekends. Will definitely call again in the future!
- Janet Murphy. 6/3/2016
I changed my service provider last year from TroubleShooter Air-conditioner/Heating who were lackluster with their response and annual service acting as if they were doing me a favor just perform annual services. I moved over to Mack Heating & Cooling last year and am extremely pleased with their quality services & prompt response to my concerns! Yes I recommend there services!
- Stanley Thornburgh. 4/27/2016
First class business and staff.
- bryan elledge. 3/29/2016
Best in town, on time, explains everything that was done. Talks to you about what needs to be done before the work is completed.
- John Miller. 1/22/2016
Love Mack. They have been taking care of out ac/htg systems for years. We have s maintenance plan with them. They are alway on time, professional and take care of any issues e may have.
- Brenda Teague. 1/19/2016
I have been using Mack Heating for many years now and am, and have been, completely satisfied with all aspects of their work. They are very friendly, and conscientious about their work. I have complete trust in them and their work.
- Doug Horton. 1/18/2016
We have been using Mack Heating & Cooling for years and they are simply the BEST! If they make an appointment for 10:00 they will be there. If they are running behind they will call you way before you appointment time. Very Friendly, Very Professional, Very Experienced Staff!
I would recommend Russell Mack and his entire team to anyone, anytime!!!
You guys ROCK IT!
- Mary Mullen. 7/21/2015
I've been with these GREAT folks since 2005 and they continue to be the greatest!
- Brenda Clarke. 7/20/2015
After hours service......
Our Air conditioner stopped working around 5pm on a Friday afternoon, within a hour the technician was here ( very surprised - dispatch stated that it would possibly be 2hrs before anyone could make here) within 30 minutes it was fixed! Professional people , and not one time did I feel as I was being sold something, or that they was doing me a favor. Thank you again for the Fast service without breaking the bank. Mack heating and cooling has a lifetime customer!
- B Steen. 7/11/2015
I've known the Macks for over nine years now, and they are my first choice when I am asked for a referral on a system repair or replacement. I can do this with total confidence based on their excellent track record.
- Patrick Carson. 7/7/2015
Everyone I've spoken with at Mack HVAC has always been very helpful and a pleasure to do business with. They are courteous and professional at all times. The work they do is done promptly, correctly, and at a reasonable price.
- Kristie Hood. 7/7/2015
Mack keeps us cool at Eli Controls.
- Eli Controls, LLC.. 4/20/2015
We have been with Mack Heating since we bought our house in 2006. They have always been very prompt to respond and most courteous and helpful. We could not ask for a better company!! Thank You!
- Jack Hamilton. 2/1/2015
I have been using Mack Heating and Cooling for over ten years. Most of the same people have been working there during that time. My wife was home for the last service and she said that the technician knew where everything was at and went right to work. There is no better Carolina company in the HVAC industry. See you guys in the Spring.
- Tim Dorton. 0/9/2015
Mack heating and cooling installed a Mitsubishi mini split ductless unit for my frog above the garage, Russ and Kenny did a great job, very honest and Professional.
- Doug . 9/21/2014
Alwaays on time and always friendly and great service. It's nice to deal with a company that is professional and treats you the way a customer should be treated.
- Clarice Smalley. 5/3/2014
This is a gem of a company! They are always prompt and you can count on them in an emergency situation. Kenny is very efficient, and is extremely knowledgeable about the units. They will not charge you for things you don't need. Its great to know that you are dealing with an honest and technically excellent company.
- Lotty Coberly. 5/3/2014
We use Mack Heating and Cooling for our home and several rental properties we own. The office staff and technicians communicate well with us and clearly explain all options and billing. They are prompt and efficient on service calls, repairs or installations. The office staff understands our needs and clearly explain billing and work orders. The technicians are friendly, yet stay on task and complete work in a timely fashion.
- Jay Byars. 0/15/2014
Very professional service! Tech explained everything and prices were reasonable. Will definitely call them in the future.
- Noel Dukes. 4/23/2013
It's pretty stressful when your AC unit goes out in 100 degree weather and you don't know who to call. I immediately go into defensive, "I'm probably gonna get ripped off mode." NOT so with these guys! I had actually called another place to come out but their customer service was so bad I told them to forget it and ended up calling Mack Heating & Cooing. What a great twist of fate! Kenny was fast, courteous, and very knowledgeable and the pricing was very reasonable. There's no up-selling of stuff you don't need. Highly recommend this place. Will definitely call them again next time I need service or a new unit.
- Trisha Kahler. 6/9/2012
EXCELLENT service and FANTASTIC turnaround time. Our unit went out and after many repairs over the years we finally decided to get it replaced. The owner came out and looked at options for us because the type unit we had (a split unit) was not what would be best long term for us. The price was great and the install crew was very courteous and thorough. They even spent a little extra time to make sure no screws or small pieces of material were left out since we have a small child. AWESOME folks - would highly recommend!